Rental and cancellation terms
Version 2026-10 · Last updated: 20 October 2026
1. Who provides the service
The rental is provided by Gonzalo Adrian Federico (tax ID Y9597371Z), with premises at C. Ricart 25, 08004 Barcelona, España (50/34 Bike Store). Contact: gonzalo5034bikestore@gmail.com · WhatsApp +34 611 51 59 11.
2. What is rented and the price
We rent Focus Izalco Max 8.8 road bikes (sizes XS to XL). The rate is per calendar day and gets lower the longer you rent:
| Duration | Price per day |
|---|---|
| 1 day | €60 |
| 2 – 3 days | €55 |
| 4 – 6 days | €50 |
| 7 days or more | €45 |
A helmet is optional and costs €5 per bike. The amount you pay is the total price shown to you before you confirm the payment. Delivery to a hotel or the airport has a separate rate agreed over WhatsApp.
3. Booking and online payment
- You choose your dates and size in the calendar and pay the rental amount online. Payment is processed by Stripe; we never see or store your card number.
- While you complete the payment the bike is held for you for about 35 minutes. If you do not pay within that time, the booking expires and the bike becomes available again.
- The booking is confirmed once we receive the payment. We send you a confirmation email with the summary.
- Between two rentals of the same bike we leave one working day to check and clean it (Sundays do not count); this is why the days after a return sometimes show as unavailable.
4. Pick-up, deposit and contract
- You collect the bike at the shop (C. Ricart 25, 08004 Poble Sec, Barcelona; Monday to Friday 10:30–14:00 and 17:00–20:00, Wednesday afternoon until 19:00) or, if we agree, we hand it over at your hotel or the airport.
- We adjust the bike to your size and you sign the rental contract on paper before leaving the shop. Booking and paying online do not replace that signature.
- Deposit: €150 per bike, by card or cash, when you collect the bike. It is returned in full at the end of the rental if there is no damage to cover.
- The bike is returned at the shop on the agreed date.
5. Responsible use, damage, loss and theft
- The renter is responsible for their own safety and physical integrity throughout the rental period, and for taking care of the bike, the lock and any accessories handed over.
- Mechanical breakdowns caused by misuse or accidents are at the renter’s expense: the actual repair cost in our workshop is charged.
- In case of loss, theft or total damage the replacement value of the bike (€1,600) is charged. In case of theft, a police report must be filed within 24 hours.
6. Cancellation, changes and refunds
Free cancellation up to 2 days before the pick-up date: we refund 100% of the amount paid.
With less than 2 days’ notice, or if you do not show up: no refund.
Changing dates or size: free up to 2 days before the pick-up date, subject to availability.
- How to cancel or change: message us on WhatsApp (+34 611 51 59 11) or by email (gonzalo5034bikestore@gmail.com) with your name and the booking dates. The date and time we receive your message counts.
- Refund: made to the same payment method you used. How long it takes to appear in your account depends on your bank.
- Bad weather: does not entitle you to a refund outside the deadline. If you prefer to change your date, message us and we will see what we can do.
- If we cancel (because of a breakdown, damage to the bike or force majeure): we refund the full amount or offer you another date, at your choice.
7. Right of withdrawal
Under Article 103(l) of the Spanish Consumer Protection Act (Texto Refundido de la Ley General para la Defensa de los Consumidores y Usuarios), there is no 14-day right of withdrawal for contracts for vehicle rental or leisure-related services that provide for a specific date or period of performance. The cancellation terms in section 6 therefore apply. This does not limit any other right you have as a consumer under the law.
8. Complaints and governing law
If you have any complaint, write to gonzalo5034bikestore@gmail.com and we will deal with it as soon as possible. The contract is governed by Spanish law; consumers may bring proceedings before the courts that are competent under the law.
9. Personal data
How we handle your data is explained in the privacy policy.